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    Customer Service

    Information on Royal Mail deliveries
    Certain items may be shipped via Royal Mail, we say allow up to 5 working days for this service. It will be highlighted at the time of checkout if the order will be shipped using Royal Mail. If you require the item to be shipped with FedEx a different delivery option will need to be selected.
    I need to return an item, how do I do this?
    Returning an item to AP Motor Store is a simple process. Simply follow the on screen instructions at 'Returns & Delivery'.
    How long will it take for my return to be processed?
    Our aim is to process your return on the same day we receive the item in our warehouse The maximum length of time it may take will be 4 working days. You will receive confirmation emails when your Return has been processed.
    Why does my first order have to be delivered to my Credit/Debit card billing address?
    By delivering your first order to your billing address it enables us to complete the final stages of our security checks and also helps us offer you the service of delivering any subsequent orders to the address of your choice (within the UK).
    My order is due for delivery today what time will it be delivered?
    Your order will be delivered between the hours of 9am and 5.30pm, unless a delivery time was selected at the time of checkout. You can track the status of your order or delivery at any time by clicking here.
    What happens to my order if I am not in when the courier attempts to deliver it?
    If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with.
    Why can't I log into my account?
    If you are experiencing problems logging into your account first check that the email address, username and password you are using. You may also find it useful to refer to the information included in the "Welcome to AP Motor Store" email you received when you registered with Us. If you have forgotten your password contact us.
    Why can I not amend my order if I have placed it via Pay Pal or Google?
    We are unable to make any amendments to the order (other than cancellations) due to our internal security policy. In addition to our policy Pay Pal and Google provide us with enough money to fulfill your initial order therefore no further payment can be taken for additional items or shipping costs.